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Crown Point Family Physicians
Home / Patient Tools / FAQs


How long does it take to obtain an appointment?

Calling our office at the first sign of illness helps to ensure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same-day appointments for those requiring urgent care.

How do I request the release or transfer of my medical records?

Your patient information will not by released to anyone, without your written permission. When requesting records be transferred to another physician or insurance company please allow 10 to 14 days for processing. MyChart users have access 24 hours a day. There may be a charge for this service. Any form requiring physician assessment may need a physician visit in order to complete.

When will I receive my lab results?

You should receive notification of lab results by mail within 10 to 14 days weeks of your test. If your results require immediate notification, we will call you with the results. MyChart users receive notification within 48 to 72 hours.

What if I have a question after hours?

Our after-hours phone system focuses on dealing with urgent health problems. Questions about refills, appointments and billing cannot be handled after normal hours of operation. For questions of a non urgent nature, we ask that you call our office between 8 a.m. and 5 p.m.

What do I need to bring with me to my appointment?

Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications.

What types of health insurance plans do you accept?

For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, please visit our "Billing and Insurance" page.

In order to see a specialist, do I need a referral from my primary care physician at Crown Point?

To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan. Often, this information is listed on your insurance card or can be obtained by calling your insurance company. Our medical providers can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral.

How do I obtain a prescription refill?

If you need a prescription refill, please call your pharmacy. The pharmacy will contact your physician for approval of the refill. Please remember to call your pharmacy 2 days before your supply of medicine runs out to leave ample time for it to be refilled. MyChart users can request refills from their computer or any mobile device 24 hours a day.



Monday to Friday 7:30 a.m. to 5 p.m.